Our Service

We make our products by hand, using the best quality ingredients, with an attention to detail that makes us stand out.  We source from quality local suppliers where possible to keep our food miles low and support our local producers.  From ingredients to delivery, we treat our products with love and care to ensure that you receive the best quality sandwich possible.

We always deliver!  We run our own fleet of delivery vans which are temperature controlled and monitored. This means we always know that the sandwiches are in the best condition and when your delivery will arrive.  We give you a half-hour delivery slot so you will know when to expect us. Our friendly team of drivers are all DBS checked.

Our customer service team are on hand to help.  Your account manager will keep you up to date with everything that’s happening. They can also advise on the menu to ensure you have the right range for your business.  The in-house team are available on the telephone every day if you want to make changes to the menu – just call up before 2pm the day before delivery.

We also have an emergency service that’s second to none.  If your kitchen goes down you have a sudden need for ‘same day sandwiches’ we’re generally able to provide a solution within a couple of hours (deliveries are, of course, traffic dependent).

The marketing team are also there to help, with lots of Point of Sale materials to make the most of your display, and the ability to create bespoke solutions just for you.  From chiller dressing to lightboxes, table talkers, meal deals and moving presentations, they’re there to help ensure your sandwiches sell!

It’s easy to make one sandwich well.  Making thousands of them perfectly day after day takes work!  For us, it’s both a science and an art.  Our BRC A* grade certification is based on the fact that our processes and procedures are robust and reliable.  Ongoing training and monitoring mean that the team are trained to consistently make a great product, day after day. When you stock a Raynors sandwich, you can rely on it always being great quality.  We’ve won awards from the Food & Drink Federation, the British Sandwich Association and business excellence bodies in recognition of our technical expertise and product quality.